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Pierce Support: Imagine More Support

At Pierce, our experts stand behind your product every step of the way. Our production staff operates within the strictest manufacturing and professional standards. Our project managers keep your job on the move and on schedule. And our quality control specialists make sure each product is rigorously tested prior to delivery and product launch.

We’re by your side after your equipment is delivered, too. You can rely on Pierce for on-site training and troubleshooting. Our service parts sales department and warehouses are stocked with the parts you need, when you need them. And professional technicians are at your service 24/7 to keep your operation on track and on schedule.

“Pierce built, Pierce backed” is more than a slogan for us. It’s what our idea of real customer service is all about.


To see how you can Imagine More with Pierce, call 800.760.3270.




Pierce Promise

Extraordinary product support is a big part of what makes us an industry leader.

Once delivered, we stand behind every Pierce product all the way. Our unparalleled product support and customer service includes on-site training and troubleshooting, stocked warehouses, after hours pick-up and emergency overnight delivery. Express orders are routinely shipped same day.

Our professional service technicians are at your service seven days a week, after business hours and on weekends, to make sure your operations stay on schedule. Quality from the drawing board to the bottom line: that’s what “Pierce built, Pierce backed” is all about.

For those who know and have done business with Pierce in the past, we trust our valued relationship will continue. For those who may be new to our family, we greet you warmly and hope to earn your trust and respect and hard earned business.

Reach Our Support Team 24-7.

Ed Moore
Product Specialist
Mississippi
Cell (503) 880-1451
Email esmoore001@aol.com


Jon Hawkins
Field Technician
Oregon office
Cell (503) 805-0787
Email jhawk@piercepacific.com


Lloyd Martin
Field Technician
Oregon office
Cell (503) 803-1641
Email lmartin@piercepacific.com
Chris Banks
Field Technician
Spokane, WA
Cell (503) 348-3426
Email cbanks@piercepacific.com


Keith Gauvreau
Product Specialist
Ontario, CDA
CDA Cell (807) 632-4115
US Cell (503) 407-9286
Email kgauvreau@piercepacific.com


Mike Burke
Parts Sales Manager
Oregon office
Ph. (503) 808-9110
Cell (503) 805-0060
Email msb@piercepacific.com


Chris Webber
Parts Sales
Oregon office
Ph. (503) 808-9110
Email cwebber@piercepacific.com


Ryan Charbonneau
Parts Sales
Oregon office
Ph. (503) 808-9110
Email rcharbonneau@piercepacific.com




A Firsthand Look at Pierce Support


When Kelowna B.C. logging & fire mitigation contractor R.J.P. Holdings needed tech support for their DHT 550 processor head, we responded early and often to keep their downtime to a minimum.

Read more here.